Okay z Privacy Policy — Your Information Is Safe With Us

1. Introduction & Scope

Okay z (okayz.app) is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") applies to all users of the okay z website and application. It takes effect the moment you access our site, create an account, or use any of our services.

In this policy, "we" and "our" refer to the company operating the okay z platform. "You" refers to any user or visitor of okay z. This Privacy Policy covers our Terms & Conditions should be read together with.

We believe privacy is a fundamental right. That's why okay z was built with data protection at its core from the very beginning — not as an afterthought.

2. What Information We Collect

2.1 Information Provided at Registration

When you create an account with okay z, we collect the following information:

• Full name (as per National ID)
• Date of birth (for age verification)
• Residential Address
• Active Mobile Number
• Email Address
• Preferred username

2.2 Information Collected for Verification (KYC)

For financial transactions or when certain thresholds are exceeded, we may request the following documents as part of the KYC process:

• Scanned copy of National ID (NID) or passport
• Proof of current address (utility bill, etc.)
• Selfie or live photo (if required)
• Proof of payment method ownership

2.3 Automatically Collected Information

Some information is collected automatically while you browse the site:

Data Type	Purpose
IP Address	Security verification & geolocation
Device Information (OS, Browser)	Platform optimization
Login Time & Session Data	Security Monitoring
Gaming activity logs	Fair play assurance
Payment transaction records	Financial security & auditing
Cookie & Local Storage Data	Remembering user preferences

3. How We Use Your Information

Okay z uses the information we collect only for the following purposes:

• Account Management: To create and maintain your profile.
• Identity Verification: To verify your age and identity and to comply with anti-money laundering regulations.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: To resolve any issues or questions you may have.
• Security Assurance: To prevent fraud, hacking, and unauthorized access.
• Legal Obligation: To comply with applicable laws and regulatory authority requirements.
• Service improvement: To improve your experience on the platform.
• Promotional Communications: To inform you about bonuses and offers, only with your consent.

4. Data Sharing & Disclosure

Okay z does not sell your personal data under any circumstances. However, your information may be shared in the following limited situations:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to process your transaction.
• Game Software Providers: Partner companies operating Live Casino or sportsbook services — they receive only the data necessary to run those games.
• KYC verification services: Licensed third party for identity verification.
• Law enforcement agencies: In response to a court order or valid legal claim.
• Regulatory Authority: Mandatory for licensing and compliance purposes.

Before sharing data with third parties, we review their data protection practices and contractually require them to meet our standards.

5. Cookie Policy

Okay z uses several types of cookies on its website. A description of each is provided below:

Cookie Type	Purpose	Retention Period
Essential Cookies	Login sessions & security tokens	Deleted when session ends
Functional Cookies	Language preferences, UI settings	30 days
Analytics Cookies	Analysis of site usage patterns	1 Year
Security Cookies	Fraud Detection	90 Days

You can manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain key features of the site.

6. Data Retention Period

Okay z retains your data only for as long as necessary. Our general retention guidelines are as follows:

• Active Account Data: For the full duration your account remains active.
• Transaction Records: A minimum of 5 years from the date of the last transaction (as required by law).
• KYC Documents: 5 years after account closure.
• Customer Support Chat Logs: 2 years.
• Marketing Consent Record: 3 years after consent is withdrawn.

Once legal obligations have been met, data is securely deleted or anonymized.

7. Your Data Rights

As an okay z account holder, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to update any incorrect or outdated information.
• Right to Erasure: The right to request deletion of your data, unless we are required to retain it by law.
• Right to Object to Processing: The right to object to the use of your data for specific purposes.
• Right to Portability: The right to receive your data in a machine-readable format.
• Marketing Opt-Out: The right to opt out of promotional communications at any time.

To exercise any of these rights support@okayz.appor email us at Help Center Contact us. We will respond within 30 business days.

8. Children's Privacy

Okay z strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, it will be deleted immediately.

If you believe your child has created an account on okay z, please contact us immediately.

9. Security Measures

Okay z applies industry-leading technical and administrative safeguards to protect your data:

• 256-bit SSL/TLS encryption on all data transmissions.
• Data stored in our databases is kept in encrypted form.
• Two-factor authentication (2FA) support.
• Server access is strictly restricted.
• 24/7 security monitoring system.
• Regular penetration testing and vulnerability scanning.
• Regular data protection training for all staff.

10. Policy Changes

Okay z reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• We will post a clear notice on the website.
• We will notify you at your registered email address.
• We will update the effective date at the top of the page.

Continued use of okay z after any changes have been made will be considered your acceptance of the updated policy.

11. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@okayz.app
• Live Chat: Chat button at the bottom right of the site
• Help Center: Help Center Page